How to Create Personalization at Scale for Your Marketing Without Losing the Human Touch
Let me be honest—I'm exhausted by the word "personalization." Not because it doesn't matter (it absolutely does), but because somewhere along the way, we convinced ourselves that adding {{FirstName}} to an email subject line was revolutionary. Meanwhile, our customers are getting 147 "personalized" messages a day, all starting with "Hey Alessandra!" and ending with the same generic pitch.
